Our Policies


Please note that if you are late to your appointment by 15 minutes or more, we may have to shorten the appointment. We try our best to stick to our schedule in order to minimize waiting time and at the same time avoid causing stress to your animal. We will happily move your appointment if you would rather make sure to benefit from the whole 30 minutes we book for you.

Thank you for understanding.



The hospital offers an emergency service to its clients 365 days per year. After hours, phone calls are transferred to a telephone service center. They evaluate the urgency of the calls and triage them.

Non-urgent messages are sent via email to the hospital the following business day, while emergency calls are transferred to the on-call veterinarian. Note that there is an applicable fee to discuss with the veterinarian over the phone.

Since the emergency service works in collaboration with other clinics and hospitals from the area, emergency visits might be done in another clinic.

Thank you for understanding.
819 864-6924